Wholesale Terms and Conditions

Wholesale Guidelines

  • No refunds will be given, only replacements will be issued for faulty devices. In the event a replacement is not available within 14 days a credit will be issued.
  • Postage is non refundable only the devices themselves will be credited.
  • Returns will only be accepted for stock flagged for not as described within 14 days of receipt. Please fill out return form provided.
  • Our 3 month warranty is for graded goods and only covers the cost of the repair labour and not the parts.
  • The IMEI must match what we have recorded when we dispatched the handset to you.
  • Any attempt at repair will void your warranty / rights to return. This includes stock that was sold to yourself as faulty.
  • The phone must be returned in the original condition that it was sent to you otherwise this voids your warranty / rights to return.

Before returning your device please check your invoice to confirm which type of grade your purchased and whether it meets the return criteria.

Graded Stock - Fully working devices

Accepted Faults

  • Screen faults (cracked or more than 2 dead pixels)
  • Earpiece and microphone faults
  • Charging port faults
  • Home button faults
  • WiFi faults
  • Speakers
  • Cameras
  • Blocked
  • Locked (if sold Unlocked)

Not Accepted Faults

  • Headphone jack faults
  • Slow iOS
  • Button faults where the button will work 75%+ of the time
  • Battery life below original manufacturers specification. Unless impairs power up and normal functionality.
  • Anything returned pass coded or iCloud locked.

Minor Faults - guaranteed small repair devices

Accepted Faults

  • iCloud locked devices
  • Blacklisted devices
  • Water Damage
  • Boot loop
  • Not Activating
  • Other motherboard faults
  • IC Chip faults
  • Touch ID faults
  • Blocked
  • Locked (if sold Unlocked)

Not Accepted Faults

  • Screen faults
  • Battery faults
  • Button faults
  • Charging port faults
  • Speaker faults
  • Camera faults
  • Earpiece faults
  • Microphone faults

Mixed Faults - Sold as is with limited returns

Accepted Faults

  • iCloud locked devices
  • Blacklisted devices

Not Accepted Faults

  • Water Damage
  • Motherboard faults
  • IC chip faults
  • No Power

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